Waktu
Solat
31 Jul 2010 19 Syaaban 1431
[]

Customer Charter

Oleh webhead pada Mon, 23/11/2009 - 2:31pm
Difailkan dibawah:

Customer Rights

Receive clear explanations. 
Receive a good customer service. 
Receive payment facilities.
Able to choose the payment method. 
Able to opt for self assessment to calculate zakat amount.
Obtain receipt immediately after making payment at the counter. 
Obtain receipt within 14 days from the date when the customers sent their payment through mail.
Customer detail information are confidential.
Receive yearly collection statistic. 

Customer Responsibilities

Provide information that are related to zakat calculation.
Provide the correct information. 
Provide information when it is time to pay zakat (nisab and haul are reached).
Pay zakat when the time comes, as soon as possible.
Pay zakat on behalf of your dependants (if zakat fitrah).
Remind friends and relatives about the zakat obligation.